Internal tool for reporting bugs is buggy

Hi,

i tried to report a bug to pcsoft but it is not possible.

In step 2/8 i have to enter my product serial number (which is automatically proposed btw). When i press the next button to continue i get the message i should enter a valid serial number...

So what now? When i write a normal email it is automatically answered and it says i have to use the bug reporting tool.

I tried it in the latest version of 2024.

Can you reproduce this behaviour?

Greetings, Markus

Hi, the question is: whether the propsed serial is indeed identical with your real serial number?? You can look up your REAL serial number Help .. about WINDEV

Kind regards,
Guenter Predl
office@windev.at

Hi,

this is what i did of course

I got an answer from pcsoft, they know the bug and will fix it.

Same situation I have .


How we will report bugs until we get new update. ><



Edited 1 time(s). Last edit at 03/31/2024 09:54AM by IsmirB.

There is an alternative solution to report bugs it seems:

Quote
pcsoft

We apologise for this incident.

The next online version will have a correction.

In the meantime, you can download a "TechSupportRequest" version from this page:

[windev.com]