PCsoft support

Hi All,

I've seen some complaining on this forum about technical support, but in the recent past I have had very good experience with it. I had two issues that were obviously bugs in Windev 12. After reporting them, I got a reference number. In both cases I mailed again a few months later to find out the status of the problem and got an update (new dll) within a week. Also on other issues, they always respond within 2 or 3 days.
PCsoft, my compliments! :spos:

Regards,
Piet

Hi

On the occassions I have used them my experience has generally been the same.
On one occassion they actually phoned me with a solution. :cool:

Its not always the case so I guess its an 8/10 but for the price it represents pretty good VFM.

The key seems to be....
1. Use the Request to PCSoft from the Help menu. [[5]]
2. Be very clear when explaining your issue. :confused:
3. If it is a 'Show Stopper' for you -- make sure they know. :hot:
4. Be prepared to chase your reported issue - by Ref Number [[5]]
5. Acknowledge their assistance. [[3]]

Regards